FAQs

• How long is shipping? 

  Processing is 1-3 days while shipping is 2-20 days. PROCESSING IS NOT INCLUDED in shipping.

• Does Ponie Palace allows refunds? 

 

At Ponie Palace, we make sure we provide our customers with the best services, vendors, and quality! All Purchases ARE NON-REFUNDABLE. 

• How do we contact the vendors we purchased? 

You can contact our vendors via WhatsApp. Here's an example what you could text them: Hey, how are you? My name is _____ and I am interested in your wholesale items. Could you please send catalog/prices?